Key Points:
- Company Culture: Emphasizes the importance of creating a strong and positive company culture, making it the #1 priority.
- Happiness Framework: Hsieh uses principles from happiness research to create a business model that fosters employee satisfaction and customer loyalty.
- Personal Stories: The book is filled with anecdotes from Hsieh’s life, from his early entrepreneurial ventures to his success with Zappos.
- Innovative Practices: Describes unconventional practices like paying new employees $2,000 to quit if they are not committed, and making customer service a company-wide responsibility.
- Sustained Success: Highlights how focusing on employee and customer happiness led Zappos to achieve over $1 billion in sales and a high-ranking spot on Fortune’s “Best Companies to Work For” list.
Summary:
Tony Hsieh’s “Delivering Happiness” provides an insightful look into the unconventional business strategies that led Zappos to extraordinary success. Hsieh emphasizes that prioritizing company culture and happiness—both for employees and customers—can drive remarkable business outcomes. By implementing innovative practices, such as offering new hires $2,000 to quit if they are not truly committed and ensuring that every employee is responsible for customer service, Zappos created a thriving, positive work environment.
The book is not just about business strategies but also a personal narrative filled with Hsieh’s experiences and lessons learned from his entrepreneurial journey. It outlines how applying principles from the science of happiness can lead to both personal and professional fulfillment. Hsieh’s approach has been praised for its practicality and authenticity, making “Delivering Happiness” a must-read for anyone looking to build a company with a strong, value-driven culture Delivering Happiness: A Path to Profits, Passion, and Purpose by Tony Hsieh, Paperback | Barnes & Noble® Delivering Happiness by Tony Hsieh | Hachette Book Group.
I was super sad when Tony died :(
